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Returns & Refunds

Returning your items

We want you to be happy with your order from Bani Inc., however if for any reason, you wish to return your items, please do so within 14 days of receiving your order for a full refund, exchange, or credit note.

All items must be returned in their original packaging with tags attached to the merchandise and items remaining in a re-saleable condition.

Goods that are not faulty will be returned at your cost.

Damaged or faulty orders

Please note that for orders which have been damaged in transit please inform us within 48 hours of delivery. For any orders deemed to be faulty, please inform us within 7 days of receiving the items.

Receiving your refund

All refunds will be made within 7 days of Bani Inc. receiving the returned goods.

Refund methods

Please note that refunds are processed depending on method of original payment. Credit card payments are refunded to the same credit card. Payments made by cash, cheque, or debit card are refunded with a cheque.

Exceptions

Please note that all printed stock is non-returnable due to the nature of the print. These are considered personalized goods made to your specifications and cannot be re-sold to anyone else.

If there is a print error deemed to be our fault, we will basically offer to re-print the products or provide a refund as above.